After purchase your order will go into production immediately. As the product is of a bespoke nature, all items are non-returnable unless they arrive damaged or have a manufacturing defect.
You will be entitled to a refund where Products are faulty, damaged or do not otherwise conform to the Contract set out in our Terms & Conditions.
You will not be entitled to a refund (as set out in our Terms & Conditions) where the reason for any defect and/or fault in the Products arises from:
If you feel that the product that you have purchased is faulty then please contact Customer Services at firstname.lastname@example.org